Frequently asked questions
Answers to common questions about ordering, payment, delivery and our products.
Ordering
How do I place an order?
Find the product through the Shop menu or search, choose a quantity and select Add to cart. When you are ready, open your cart, select Proceed to checkout, enter your billing and delivery details and place the order. An order confirmation is sent to the email address you provide.
How do I find the right product?
Browse by speciality from the Shop menu, or search by product name. Each product page sets out what we know about the item. If you are not sure whether something suits your procedure or equipment, email us before ordering and we will help.
Do I need an account to order?
No. You can check out as a guest. You just need a valid email address so we can send your order confirmation.
Can I change or cancel an order?
Email help@woxteenmedtech.com as soon as possible with your order number and the change you need. We will let you know what can be done.
Can I order for a clinic or in larger quantities?
Yes. Place the order online as usual, or contact us first if you would like us to confirm availability for larger quantities.
Payment
What payment methods are available?
The payment options available for your order are shown at checkout. Cash on delivery is currently offered.
Are prices shown in Indian rupees?
Yes. All prices on the site are shown in INR. The total, including any delivery charges that apply, is shown at checkout before you place your order.
Delivery and returns
How much is delivery and how long does it take?
Any delivery charges that apply to your order are shown at checkout before you pay. For an estimate of delivery time to your location, please contact us. See our Shipping Policy for more information.
What should I do if my parcel arrives damaged?
Take photos of the outer packaging and the product before you discard anything, then email help@woxteenmedtech.com with your order number and the photos. We will look into it and explain the next steps. See also our Returns & Refunds page.
How do I request a return?
Email help@woxteenmedtech.com with your order number and the reason for the return before sending anything back. Our Returns & Refunds page explains how returns are handled.
Products
Where can I find product specifications?
On each product page — in the summary next to the price and in the Description section below. Where a specification is not listed, we would rather confirm it with you than guess, so please ask.
Are the products intended for professional use?
Yes. Our instruments and consumables are intended for use by qualified medical professionals and trained practitioners, in line with the regulations that apply to your practice.
Are product images exact?
Images are provided to help you identify the product. Packaging and minor details can vary. If an exact detail matters for your work, ask us to confirm it before ordering.