Owner to confirm (visible in the editor only): Add your return window (number of days), which items cannot be returned (for example opened sterile or single-use items), who pays return shipping, how refunds are issued for cash-on-delivery orders and how long refunds take.
We want you to be able to order with confidence. This page explains what to do if you need to return an item or report a problem with an order.
Before you send anything back
Please email help@woxteenmedtech.com with your order number, the item concerned and the reason for the return. We will reply with instructions. Returns sent without contacting us first may be delayed.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible and include photos of the item and its packaging. Keep the original packaging until the matter is resolved.
Condition of returned items
Returned items should be unused and in their original packaging with all accessories and documentation. For hygiene and safety reasons, some medical consumables and single-use items may not be returnable once opened; the product page or our team will tell you if this applies.
Refunds
Once a return has been received and checked, we will contact you about the outcome and, where a refund is due, how it will be paid.
Contact
Email help@woxteenmedtech.com or call +91 98798 00773.